# Fin AI Agent Degraded

- Provider: [Intercom](https://down.guide/providers/intercom)
- Confidence: Confirmed
- Impact: Major outage
- lasted 0m
- started 2026-04-21 11:13 UTC
- eu
- Intercom states the impact was 2026-04-21 09:57 to 10:24 UTC (27m)
- id: DWN-46c3998085
- Official page: https://www.finstatus.com/incidents/01KPQVXJ31TJH3VH7AK9ZZ4HZ2

## Updates from Intercom
### 2026-04-21 09:57 UTC: investigating
Fin's ability to deliver responses to customers is degraded. We are investigating the issue.

### 2026-04-21 10:24 UTC: resolved
On April 21, 2026, between 09:57 UTC and 10:24 UTC, Fin was unable to reliably respond to customer conversations in the EU region. 
The issue has now been resolved and Fin is operating as expected. We will follow up with a full Root Cause Analysis once we understand the technical details of the issue.

From the builder: does your app depend on Intercom? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=intercom) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Intercom.

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