# Heap Connect Syncs: Possibility Of Stale Data

- Provider: [Heap](https://down.guide/providers/heap)
- Confidence: Confirmed
- Impact: Degraded
- lasted 23h 14m
- started 2026-08-28 13:42 UTC
- Heap Connect
- id: DWN-471da22fab
- Official page: https://stspg.io/5f22jthgkfnn

## Updates from Heap
### 2026-08-28 13:42 UTC: monitoring
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.

### 2026-08-29 12:56 UTC: resolved
Our monitoring shows that all syncs are still operating normally,
and no remaining customer should observe staleness issues at this time.

From the builder: does your app depend on Heap? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heap) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Heap.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-471da22fab), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.