# Chat AI Assistant degradation in the App

- Provider: [Klarna](https://down.guide/providers/klarna)
- Confidence: Confirmed
- Impact: Degraded
- lasted 8m
- started 2026-01-28 16:54 UTC
- Europe
- eu
- id: DWN-483d651900
- Official page: https://stspg.io/3khl5kn3dw65

## Updates from Klarna
### 2026-01-28 16:54 UTC: investigating
We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

### 2026-01-28 17:02 UTC: resolved
This issue has been resolved.

From the builder: does your app depend on Klarna? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=klarna) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Klarna.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-483d651900), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.