# Some users are unable to view vault profiles using the web interface

- Provider: [1Password](https://down.guide/providers/1password)
- Confidence: Confirmed
- Impact: Degraded
- lasted 11m
- started 2026-10-16 17:31 UTC
- Admin console, Admin console, Admin console +1
- id: DWN-4849feb642
- Official page: https://stspg.io/9037pn59hmjn

## Updates from 1Password
### 2026-10-16 17:31 UTC: identified
When choosing to view a vault profile using the web interface, a blank page is displayed instead. Our engineering team has found the root cause and are working towards deploying a fix.

### 2026-10-16 17:42 UTC: resolved
A fix has been deployed and this issue is now resolved.

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