# intermittent UI unavailability issues

- Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep)
- Confidence: Confirmed
- Impact: Major outage
- lasted 2h 35m
- started 2023-05-02 21:08 UTC
- US - Service Directory, US - Dashboards, US - Notebooks +3
- us
- id: DWN-490e1c800b
- Official page: https://stspg.io/vmfhv1hr03bk

## Updates from ServiceNow Cloud Observability
### 2023-05-02 21:08 UTC: investigating
We are currently investigating this issue.

### 2023-05-02 22:00 UTC: investigating
We are continuing to investigate this issue.

### 2023-05-02 22:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-05-02 23:44 UTC: resolved
Incident has been resolved.

From the builder: does your app depend on ServiceNow Cloud Observability? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lightstep) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention ServiceNow Cloud Observability.

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