# Seedance Outage

- Provider: [HeyGen](https://down.guide/providers/heygen)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2m
- started 2026-09-16 18:55 UTC
- HeyGen states the impact was 2026-09-16 16:00 to 19:00 UTC (3h)
- id: DWN-49f2624d56
- Official page: https://status.heygen.com/incidents/01M2NS5WYK4TMVWC1M1PCACKHC

## Updates from HeyGen
### 2026-09-16 18:55 UTC: monitoring
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.

### 2026-09-16 18:57 UTC: resolved
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.

From the builder: does your app depend on HeyGen? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heygen) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HeyGen.

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