# Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

- Provider: [Shopify](https://down.guide/providers/shopify)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3d 21h
- started 2019-10-21 17:47 UTC
- Third party services
- id: DWN-4b81935754
- Official page: http://stspg.io/tnbq1bs91frf

## Updates from Shopify
### 2019-10-21 17:47 UTC: investigating
We are currently investigating this issue.

### 2019-10-21 20:36 UTC: investigating
We are continuing to investigate this issue.

### 2019-10-22 15:42 UTC: investigating
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

### 2019-10-24 13:14 UTC: investigating
Some customers using the TIM internet service provider are also affected.

### 2019-10-25 14:53 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Shopify? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=shopify) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Shopify.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-4b81935754), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.