# Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST

- Provider: [Phrase](https://down.guide/providers/phrase)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 57m
- started 2026-09-10 05:06 UTC
- Translation center, Connectors
- eu, us
- id: DWN-4e038f8bf7
- Official page: https://stspg.io/61wrx8jwgkmv

## Updates from Phrase
### 2026-09-10 05:06 UTC: investigating
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.

### 2026-09-10 05:34 UTC: monitoring
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.

### 2026-09-10 06:03 UTC: resolved
We are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now closed.

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