# Issues with asset uploads

- Provider: [Contentful](https://down.guide/providers/contentful)
- Confidence: Confirmed
- Impact: Degraded
- lasted 8h 22m
- started 2026-02-09 12:31 UTC
- Web App, Web App, Website
- id: DWN-4e06c20306
- Official page: https://stspg.io/zf17mtv2lpfw

## Updates from Contentful
### 2026-02-09 12:31 UTC: investigating
Customers are experiencing issues with uploading assets, specifically SVGs. We are investigating.

### 2026-02-09 12:48 UTC: identified
Uploads of XML-like file types, e.g. SVG, are failing. We are working on a resolution.

### 2026-02-09 13:20 UTC: identified
We have enabled a simpler fallback uploader that provides less functionality while we investigate the issue (XML-like file types, e.g. SVG, are working again though). Customers will need to reload the Contentful WebApp to use the fallback uploader.

### 2026-02-09 20:21 UTC: monitoring
We were able to mitigate the issue and have re-enabled the regular file uploader.

### 2026-02-09 20:54 UTC: resolved
This issue has been resolved.

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