# Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures - Provider: [Webex](https://down.guide/providers/webex) - Confidence: Confirmed - Impact: Partial outage - lasted 1h 12m - started 2026-11-09 18:41 UTC - au - id: DWN-4f4e101405 - Official page: https://status.webex.com/incident/history?lang=en_US#3472a2b0dc6d11f1aa5b5396adb72527 ## Updates from Webex ### 2026-11-09 18:41 UTC: update Component Status: Commercial / Webex Contact Center - ANZ - degraded\_performance Commercial / Webex Calling - ANZ - degraded\_performance Regions: ANZ investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Some customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:41 UTC ### 2026-11-09 18:49 UTC: update Component Status: Commercial / Webex Contact Center - ANZ - major\_outage Commercial / Webex Calling - ANZ - major\_outage Regions: ANZ investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC ### 2026-11-09 19:08 UTC: update Component Status: Commercial / Webex Contact Center - ANZ - major\_outage Commercial / Webex Calling - ANZ - major\_outage Regions: ANZ identified - Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident. Nov 9, 19:08 UTC investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC ### 2026-11-09 19:38 UTC: resolved Component Status: Regions: ANZ monitoring - Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration. We appreciate your patience while we addressed this service incident. Nov 9, 19:38 UTC identified - Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident. Nov 9, 19:08 UTC investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC ### 2026-11-09 19:53 UTC: resolved Component Status: Regions: ANZ resolved - Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident. Nov 9, 19:53 UTC monitoring - Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration. We appreciate your patience while we addressed this service incident. Nov 9, 19:38 UTC identified - Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident. Nov 9, 19:08 UTC investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC From the builder: does your app depend on Webex? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=webex) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Webex. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. 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