# HubSpot may be unavailable for some users

- Provider: [HubSpot](https://down.guide/providers/hubspot)
- Confidence: Confirmed
- Impact: Operational
- lasted 31m
- started 2026-04-09 15:48 UTC
- us
- id: DWN-4fd400f471
- Official page: https://stspg.io/n82808hvx27j

## Updates from HubSpot
### 2026-04-09 15:48 UTC: investigating
We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

### 2026-04-09 16:00 UTC: investigating
commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.

### 2026-04-09 16:15 UTC: identified
We estimate that we will restore service in the next half an hour.
We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node.
We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.

### 2026-04-09 16:20 UTC: resolved
Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.

From the builder: does your app depend on HubSpot? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hubspot) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HubSpot.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-4fd400f471), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.