# Users receiving errors when attempting to load BitBucket

- Provider: [Bitbucket](https://down.guide/providers/bitbucket)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 10m
- started 2025-05-25 23:45 UTC
- Website, API, Git via SSH +9
- id: DWN-50149a63ca
- Official page: https://stspg.io/s20cscrkmqn2

## Updates from Bitbucket
### 2025-05-25 23:45 UTC: investigating
We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.

### 2025-05-26 00:24 UTC: monitoring
Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

### 2025-05-26 00:56 UTC: resolved
Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.

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