# Increased latency and error rates

- Provider: [Buildkite](https://down.guide/providers/buildkite)
- Confidence: Confirmed
- Impact: Degraded
- lasted 32m
- started 2026-10-28 23:17 UTC
- REST API, Agent API
- Buildkite states the impact was 2026-10-28 22:30 to 22:45 UTC (15m)
- id: DWN-5023b6f030
- Official page: https://stspg.io/n1sw1vccqzg7

## Updates from Buildkite
### 2026-10-28 23:17 UTC: monitoring
We saw increased latency and error rates in REST and GraphQL for a subset of our customers starting around 22:30 UTC until 22:45. The platform has been stable since. We're investigating the root cause

### 2026-10-28 23:49 UTC: resolved
We identified that the majority of the impact was for a single customer and was caused by a database failover. We are investigating the cause and we will work with the impacted customer.

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