# Errors receiving image messages on Whatsapp channels

- Provider: [Bird](https://down.guide/providers/messagebird)
- Confidence: Confirmed
- Impact: Operational
- lasted 3h
- started 2026-01-20 14:14 UTC
- Channels - Europe, Channels - US (West), Channels - Asia (India)
- apac, eu, in, us
- id: DWN-50bc2de172
- Official page: https://stspg.io/pz953krkbq0s

## Updates from Bird
### 2026-01-20 14:14 UTC: investigating
We are currently investigating this issue.

### 2026-01-20 15:48 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-20 16:54 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-20 17:14 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Bird? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=messagebird) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Bird.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-50bc2de172), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.