Partial Outage - Increased Errors affecting login

What to do

• Check whether you use DeepL in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2025-11-18 14:26 UTC and 2025-11-18 14:26 UTC may need a replay.

• Subscribe to DeepL's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=deepl works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from DeepL 1

1. resolvedNov 18, 2025, 2:26 PM UTC

   Affected Services: DeepL Free - API (EU), DeepL Free - Translate, DeepL Pro - Translate, Accounts & Login Started: Tue, 18 Nov 2025 12:10:47 GMT Last Updated: Tue, 18 Nov 2025 14:26:18 GMT Updates: 12:10:47: We're currently seeing issues affecting part of our system. Our team is investigating and working to understand the scope and cause. We’ll share updates as we learn more. 12:29:00: We are currently experiencing an issue that may affect login functionality for some users. Some of our services are encountering a problem, which could lead to errors when attempting to log in. We recommend retrying your login attempts if you experience any issues, as this may resolve the problem. We are actively monitoring the situation and awaiting resolution from our service provider, who is working to address a major incident on their end. We apologize for any inconvenience this may cause. 14:08:28: We are pleased to report that we have implemented a workaround to mitigate the ongoing issues with one of our providers. We anticipate that login functionality should be fully restored and operational within approximately 30 minutes. We appreciate your patience and understanding as we worked to address this. 14:26:18: The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.

   provider

Corrections

None so far.

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