- Level
- confirmed
- Worst impact
- Maintenance
- Components
- Basecamp 5
Summary
Basecamp says planned maintenance is underway on the system behind billing and new account signups. During this window, signing up, starting a trial or opening the billing page may show a brief maintenance message. Existing accounts and everything else in Basecamp 5 are not affected.
Written by anthropic/claude-haiku-5.5 from Basecamp's own updates.
What to do
Check whether you use Basecamp Basecamp 5. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Check that everything you run on Basecamp came back after the window closed 2026-11-09 00:30 UTC.
Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Basecamp 2
- scheduled
We are performing planned maintenance on the system behind Basecamp billing and new account signups. During this window, signing up for a new account, starting a trial or opening the billing page may show a brief maintenance message. Existing accounts and everything else in Basecamp 5 are not affected. If you hit the maintenance page, please try again. We will update this event when the work is complete.
provider
- in_progress
Maintenance is underway.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-51875adb09
Is this Basecamp maintenance still going on?
No, it ended 2026-11-09 00:30 UTC.
How long did it last?
35m, from 2026-11-08 23:56 UTC to 2026-11-09 00:30 UTC, by the times Basecamp posted.
What was affected?
Basecamp named Basecamp 5.
What caused it?
Basecamp hasn't published a root cause. If it does, it shows here.
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.