# Elevated video translate latency and failure

- Provider: [HeyGen](https://down.guide/providers/heygen)
- Confidence: Confirmed
- Impact: Operational
- lasted 9h 37m
- started 2026-08-13 05:36 UTC
- id: DWN-51ee422632
- Official page: https://status.heygen.com/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY

## Updates from HeyGen
### 2026-08-13 05:36 UTC: investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it

### 2026-08-13 09:51 UTC: monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

### 2026-08-13 15:13 UTC: resolved
This issue is resolved

From the builder: does your app depend on HeyGen? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heygen) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HeyGen.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-51ee422632), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.