# Degraded Deep Search performance

- Provider: [Sourcegraph](https://down.guide/providers/sourcegraph)
- Confidence: Confirmed
- Impact: Degraded
- lasted 5d 20h
- started 2026-01-16 21:14 UTC
- id: DWN-5284901790
- Official page: https://sourcegraphstatus.com/incidents/01KF4AH1SDMAY0K7XVBC42S1TP

## Updates from Sourcegraph
### 2026-01-16 21:14 UTC: investigating
Some Deep Search queries may take longer than expected or get stuck in a loop due to a processing issue. This does not impact availability or usage quota.

### 2026-01-18 19:01 UTC: investigating
We identified an edge case in how Deep Search processes streaming events. As a precautionary response we have temporarily turned this off for Sourcegraph Cloud customers. 
This change does not affect Deep Search functionality or results, all features continue to work as expected.

### 2026-01-20 16:48 UTC: investigating
We've resolved the issue and released a fix in v6.12.1271. This update will automatically roll out to all Cloud customers within the next day.

### 2026-01-21 15:43 UTC: investigating
The issue has been fully resolved. All Sourcegraph Cloud customers have been upgraded to the patched version.
On-prem customers: If you're upgrading, please go directly to v6.12.1287. See the changelog (https://sourcegraph.com/changelog/releases) for details.

### 2026-01-22 16:54 UTC: monitoring
The issue has been fully resolved. All Sourcegraph Cloud customers have been upgraded to the patched version.
On-prem customers: If you're upgrading, please go directly to v6.12.1287. See the \[changelog\](https://sourcegraph.com/changelog/releases "changelog") for details.

### 2026-01-22 18:02 UTC: resolved
The issue has been resolved

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