# CMP: Modules are not loading in the platform

- Provider: [Optimizely](https://down.guide/providers/optimizely)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 17m
- started 2026-07-31 17:53 UTC
- Library, Plan, Requests
- us
- id: DWN-5331afd61e
- Official page: https://stspg.io/0m2n70w31w7v

## Updates from Optimizely
### 2026-07-31 17:53 UTC: investigating
We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.
We'll post an update here as soon as we know more — thanks for bearing with us.

### 2026-07-31 18:39 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-31 19:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-31 20:10 UTC: resolved
This incident has been resolved.

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