# Ongoing Database Incident

- Provider: [api.video](https://down.guide/providers/api-video)
- Confidence: Confirmed
- Impact: Major outage
- lasted 13h 32m
- started 2026-07-19 17:27 UTC
- Web services, Video On Demand, Live Streaming
- id: DWN-53eba7ad42
- Official page: https://stspg.io/z7bd79cgvqjz

## Root cause
> The incident was caused by an issue with our database provider, which has since been resolved.

[Postmortem](https://stspg.io/z7bd79cgvqjz)

## Updates from api.video
### 2026-07-19 17:27 UTC: investigating
We are currently investigating an issue affecting our database that may be impacting service availability and performance for some users since 17h55 CET. Our team is actively working to identify the root cause and restore normal operations as quickly as possible. We will provide updates as more information becomes available.

### 2026-07-19 19:40 UTC: identified
Update – Ongoing Service Outage
We have identified the underlying cause of the outage and are actively coordinating the recovery efforts. The service remains unavailable while the affected infrastructure recovers and is validated before normal operations can resume.
Our team is continuously monitoring the situation and will provide another update as soon as there is meaningful progress.
Thank you for your patience and understanding.

### 2026-07-20 06:59 UTC: resolved
The issue affecting our database has been resolved, and all services are operating normally again.
The incident was caused by an issue with our database provider, which has since been resolved. We appreciate your patience while we worked with our provider to restore full service.
Thank you for your understanding. If you continue to experience any issues, please contact our support team.

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