# Salesforce integrations disconnecting

- Provider: [Rippling](https://down.guide/providers/rippling)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 10h 14m
- started 2026-11-10 13:49 UTC
- Third-party integrations
- id: DWN-542562b2a7
- Official page: https://stspg.io/63xm1q82rskh

## Summary
Rippling says some customer Salesforce integrations are disconnected due to a change in refresh token lifecycle by Salesforce. Impacted customers have been emailed and can reconnect the integration to restore it; the incident is currently in monitoring.

_Written by anthropic/claude-haiku-5.5 from Rippling's own updates._

## Updates from Rippling
### 2026-11-10 13:49 UTC: investigating
We are currently investigating this issue.

### 2026-11-10 14:06 UTC: identified
Some customer integrations with Salesforce are disconnected due to a change in refresh token lifecycle by Salesforce

### 2026-11-10 14:13 UTC: identified
Some customer integrations with Salesforce are disconnected due to a change in refresh token lifecycle by Salesforce.
Email notifications have been sent to impacted customers. Impacted customers can reconnect the integration to restore it.

### 2026-11-10 14:44 UTC: monitoring
Some customer integrations with Salesforce are disconnected due to a change in refresh token lifecycle by Salesforce.
Email notifications have been sent to impacted customers. Impacted customers can reconnect the integration to restore it.

### 2026-11-11 00:03 UTC: resolved
This incident has been resolved.

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