# Wasabi.com Try Free Sign-up Form Returning Server Error

- Provider: [Wasabi](https://down.guide/providers/wasabi)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 17m
- started 2025-05-14 16:47 UTC
- Wasabi.com
- Wasabi states the impact was 2025-05-14 13:45 to 17:15 UTC (3h 30m)
- id: DWN-545353c746
- Official page: https://stspg.io/s4k8gj00185j

## Updates from Wasabi
### 2025-05-14 16:47 UTC: investigating
The Try Free Sign-up form on wasabi.com is currently returning Server Error responses upon submission. We are investigating this issue and will update the page here when we have more information.

### 2025-05-14 17:31 UTC: monitoring
We have identified the issue with the sign-up form submission, and have rolled back changes to restore functionality. This issue should be resolved for all users now, please reach out to support@wasabi.com with any remaining questions.

### 2025-05-14 19:04 UTC: resolved
This issue has been resolved.

### 2025-05-14 21:31 UTC: postmortem
From approximately 13:45 to 17:15 UTC, customers using the Free Trial Form Sign Up on Wasabi.com may have been met with a “Server Error” when submitting their request. Due to an error within one of our website modules, a portion of the service was impacted, which prevented the forms from being submitted properly. That error was resolved and the forms are now properly submitted and processed.

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