# Issues affecting user syncing, Atlassian Administration

- Provider: [Confluence](https://down.guide/providers/confluence)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 19m
- started 2025-06-25 09:38 UTC
- Authentication and User Management
- Confluence states the impact was 2025-06-25 07:40 to 10:31 UTC (2h 51m)
- id: DWN-5502db6898
- Official page: https://stspg.io/y163ym3htgm4

## Root cause
Confluence promised a root-cause report on 2025-06-25 09:38 UTC; none published yet.

## Updates from Confluence
### 2025-06-25 09:38 UTC: investigating
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

### 2025-06-25 10:21 UTC: identified
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

### 2025-06-25 10:41 UTC: monitoring
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

### 2025-06-25 10:57 UTC: resolved
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

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