# Wait step in automations having degraded performance

- Provider: [Bird](https://down.guide/providers/messagebird)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 43m
- started 2026-04-07 05:49 UTC
- Flows  - US (West), Journey - US (West)
- us
- id: DWN-5520523c23
- Official page: https://stspg.io/z2z10yyxp2cf

## Updates from Bird
### 2026-04-07 05:49 UTC: investigating
We are currently investigating this issue.

### 2026-04-07 07:28 UTC: monitoring
We've identified the cause of the issue affecting wait steps in automations.
A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.

### 2026-04-07 08:32 UTC: resolved
All backlog fully processed.

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