- Level
- confirmed
- Worst impact
- Partial outage
- Components
- US-West, EU-Central, US-East
- Regions
- eu, us
- Down Index
- 37of 100
What to do
Check whether you use Sauce Labs US-West, EU-Central, US-East in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.
Anything that failed between 2026-10-08 16:48 UTC and 2026-10-08 18:50 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 5
- investigating
We are experiencing a degradation in error ingestion for Error Reporting (Backtrace) using crashpad on Android and Linux across all Data Centers. We are currently investigating.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
The root cause of error ingestion for Error Reporting (Backtrace) has been identified. Remediation has been applied, and we are actively monitoring the situation.
provider
- resolved
After taking remedial action, the error ingestion issue in Error Reporting (Backtrace) has been resolved. All services are fully operational.
provider
- postmortem
Dates: Wednesday September 30th 2026, 19:22 - Thursday October 8th 2026, 16:57 UTC What happened: Error submissions from legacy SDKs to our error submission service were silently rejected. Why it happened: A change in the underlying software of our services load balancer caused requests missing a Host header to be rejected, these previously were accepted by a default, built in path matching rule. How we fixed it: Rolled back the submission service load balancer to a previously working version. What we are doing to prevent it from happening again: Increased monitoring of the service, while a fix was rolled out for the header routing issue on newer versions of our load balancer.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-571e9177b4
Is Sauce Labs still down?
No, this incident was resolved 2026-10-08 18:50 UTC. For Sauce Labs's live state, see https://down.guide/providers/saucelabs.
How long did it last?
2h 2m, from 2026-10-08 16:48 UTC to 2026-10-08 18:50 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West, EU-Central, US-East in eu, us.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.