- Level
- confirmed
- Worst impact
- Operational
What to do
Check whether your product depends on Sauce Labs. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-12-18 15:52 UTC and 2025-12-17 10:30 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
Between 10:37 UTC December 17th and 11:59 UTC December 18th, we were experiencing issues downloading applications via Mobile App Distribution. This issue has been resolved. All services are fully operational.
provider
- postmortem
When it happened: Wednesday, December 17th 2025, 10:37 UTC - Thursday, December 18th 2025, 11:59 UTC What happened: Applications were unable to be downloaded via Mobile App Distribution for a subset of customers. Why it happened: A product change combined with an increased and sustained load resulted in higher resource usage than anticipated, exceeding established limits for certain clients. How we fixed it: The service was rolled back to a stable version. What we are doing to prevent it from happening again: There are multiple improvements planned. 1. Improved monitoring & alerting, 2. Enhanced post-deployment validation 3. Capacity planning forecasting 4. More advanced communication where possible ahead of major changes 5. Adding canary to the roll out process
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-585495110d
Is Sauce Labs still down?
No, this incident was resolved 2025-12-17 10:30 UTC. For Sauce Labs's live state, see https://down.guide/providers/saucelabs.
How long did it last?
0m, from 2025-12-18 15:52 UTC to 2025-12-17 10:30 UTC, by the times Sauce Labs posted.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.