# Connection Issues

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Degraded
- lasted 10m
- started 2026-04-27 12:43 UTC
- Web App
- id: DWN-596338b7c6
- Official page: https://stspg.io/lmkwjyz30fqk

## Updates from Help Scout
### 2026-04-27 12:43 UTC: investigating
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

### 2026-04-27 12:54 UTC: resolved
Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

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