- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Query, Chat
What to do
Check whether you use Vectara Query, Chat. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 5m it lasted.
Anything that failed between 2024-09-01 17:51 UTC and 2024-09-01 18:56 UTC may need a replay.Subscribe to Vectara's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=vectara works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Vectara 2
- identified
The issue has been identified and a fix is being implemented.
provider
- resolved
While upgrading infrastructure, wrong configuration that was misaligned between production and infrastructure caused an outage. We aligned the configuration, and will be conducting a post mortem review.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-597804205d
Is Vectara still down?
No, this incident was resolved 2024-09-01 18:56 UTC. For Vectara's live state, see https://down.guide/providers/vectara.
How long did it last?
1h 5m, from 2024-09-01 17:51 UTC to 2024-09-01 18:56 UTC, by the times Vectara posted.
What was affected?
Vectara named Query, Chat.
What caused it?
Vectara hasn't published a root cause. If it does, it shows here.
Where does this come from?
Vectara's official status page, https://status.vectara.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.