# Private Link Connection Issues

- Provider: [Zilliz Cloud](https://down.guide/providers/zilliz)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2023-12-07 12:49 UTC
- Zilliz Cloud states the impact was 2023-12-07 08:30 to 10:36 UTC (2h 6m)
- id: DWN-598d540781
- Official page: https://stspg.io/kcq5vl9ws35s

## Root cause
> Due to an an incident, from 8:30 to 10:36 UTC some users were unable to connect to their clusters over private links.

[Postmortem](https://stspg.io/kcq5vl9ws35s)

## Updates from Zilliz Cloud
### 2023-12-07 08:30 UTC: resolved
The incident has been resolved. Due to an an incident, from 8:30 to 10:36 UTC some users were unable to connect to their clusters over private links. We estimate this affected around less than 5% of our users. Once we detected the problem, we were able to resolve it and our systems continued operating normally.

From the builder: does your app depend on Zilliz Cloud? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=zilliz) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Zilliz Cloud.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-598d540781), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.