# Salesforce integration: data-in not syncing

- Provider: [Heap](https://down.guide/providers/heap)
- Confidence: Confirmed
- Impact: Partial outage
- ongoing for 39d 3h
- started 2026-10-02 21:49 UTC
- Integrations - Sources
- id: DWN-59ab8de093
- Official page: https://stspg.io/mlrxbt4wqj4g

## Summary
Heap says Salesforce data is not syncing into Heap, and new connections or reconnections are failing. The provider says it has identified the root cause and is working on a fix, and asks customers not to reconnect until it posts an update.

_Written by anthropic/claude-haiku-5.5 from Heap's own updates._

## Updates from Heap
### 2026-10-02 21:49 UTC: identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!

### 2026-10-02 21:57 UTC: identified
We are continuing to work on a fix for this issue.

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