- Level
- confirmed
- Worst impact
- Degraded
- Components
- Keeper Web Vault (EU), Keeper Admin Console (EU)
- Regions
- eu
What to do
Check whether you use Keeper Keeper Web Vault (EU), Keeper Admin Console (EU) in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 59m it lasted.
Anything that failed between 2025-12-02 22:48 UTC and 2025-12-03 00:47 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- identified
During scheduled system updates, we have encountered unexpected NGINX 503 / 502 errors in the EU region. As of 4:50 PM CST, work is still in progress. During this time, users in the EU region will experience brief or intermittent access interruptions when using Keeper.
provider
- resolved
The issue has been resolved. We will update the postmortem report shortly.
provider
- postmortem
On December 2, our EU region experienced an unexpected outage during planned infrastructure updates. The issue began at 1:24 PM PT and service was fully restored by 4:10 PM PT. What Happened During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout \(up to 30 minutes per cycle\) which extended the total recovery time. Resolution Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments. We apologize for the disruption and appreciate your patience while we resolved the incident.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-59fd41a95a
Is Keeper still down?
No, this incident was resolved 2025-12-03 00:47 UTC. For Keeper's live state, see https://down.guide/providers/keeper.
How long did it last?
1h 59m, from 2025-12-02 22:48 UTC to 2025-12-03 00:47 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (EU), Keeper Admin Console (EU) in eu.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.