# Issue with receiving support requests

- Provider: [imgix](https://down.guide/providers/imgix)
- Confidence: Confirmed
- Impact: Operational
- lasted 3h 42m
- started 2024-11-06 17:47 UTC
- us
- id: DWN-5aa49b275c
- Official page: https://stspg.io/9z9xp6btwy66

## Updates from imgix
### 2024-11-06 17:47 UTC: identified
We have identified an issue with receiving support requests to support@imgix.com and are working on a fix. In the meantime, please use our contact form to reach support: https://dashboard.imgix.com/contact

### 2024-11-06 21:29 UTC: resolved
We have fixed the support@imgix.com email address and are processing our backlog of support requests. If you sent an email and have not received a reply until today, please reach back out to us through our contact form: https://dashboard.imgix.com/contact

From the builder: does your app depend on imgix? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=imgix) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention imgix.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-5aa49b275c), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.