# Increased error rate for video conversions

- Provider: [Filestack](https://down.guide/providers/filestack)
- Confidence: Confirmed
- Impact: Operational
- lasted 6h 12m
- started 2021-05-04 13:25 UTC
- Conversions
- id: DWN-5abdbd51f1
- Official page: https://stspg.io/3kgk8d05kydf

## Updates from Filestack
### 2021-05-04 13:25 UTC: investigating
We are experiencing an increased error rate from video transformations. Our engineers are investigating.

### 2021-05-04 16:27 UTC: monitoring
Our team is monitoring a fix put in place to help deal with the issue being seen with active video conversions.
Once we have further information we will update this page.

### 2021-05-04 19:37 UTC: resolved
After monitoring the fix put in place, our team can confirm that all video conversions have returned to normal operating capacity.

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