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Mailjet

Incident

The application is unreliable for some customers.

Partial outage Lasted 15h 46m · started · Mailjet's page

DWN-5c0ac9a602

Level
confirmed
Worst impact
Partial outage
Components
Mailjet App

What to do

  • Check whether you use Mailjet Mailjet App. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 15h 46m it lasted.

    Anything that failed between 2023-06-08 02:38 UTC and 2023-06-08 18:24 UTC may need a replay.
  • Subscribe to Mailjet's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mailjet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mailjet 6

  1. investigating

    We're noticing some issues with how the application is performing. The team has started the investigation. We will provide an update as soon as the issue is identified.

    provider

  2. identified

    We're still investigating the issue. Our team identified a potential root cause and we're working on its resolution.

    provider

  3. identified

    We are continuing to work on a fix for this issue.

    provider

  4. identified

    We are continuing to work on a fix for this issue.

    provider

  5. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  6. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-5c0ac9a602

Is Mailjet still down?

No, this incident was resolved 2023-06-08 18:24 UTC. For Mailjet's live state, see https://down.guide/providers/mailjet.

How long did it last?

15h 46m, from 2023-06-08 02:38 UTC to 2023-06-08 18:24 UTC, by the times Mailjet posted.

What was affected?

Mailjet named Mailjet App.

What caused it?

Mailjet hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mailjet's official status page, https://status.mailjet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.