Infrastructure Outage

What to do

• Check whether you use PyPI docs.python.org - Backends, speed.pypy.org, python.org - Downloads Backends, bugs.python.org and 1 more. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 25m it lasted.

  Anything that failed between 2024-12-13 13:44 UTC and 2024-12-13 15:09 UTC may need a replay.

• Subscribe to PyPI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pypi works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from PyPI 8

1. investigatingDec 13, 2024, 1:44 PM UTC

   We are currently investigating an infrastructure outage impacting python.org/downloads backends, docs.python.org backends, bugs.python.org backends, wiki.python.org backends, as well as other services.

   provider

2. investigatingDec 13, 2024, 1:48 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingDec 13, 2024, 1:59 PM UTC

   We are continuing to investigate this issue.

   provider

4. identifiedDec 13, 2024, 2:00 PM UTC

   Private networking in our datacenter for these services is currently intermittent, we have opened a ticket with the provider requesting assistance.

   provider

5. identifiedDec 13, 2024, 2:23 PM UTC

   We are continuing to work on a fix for this issue.

   provider

6. identifiedDec 13, 2024, 2:45 PM UTC

   We are continuing to work on a fix for this issue.

   provider

7. monitoringDec 13, 2024, 2:58 PM UTC

   We have begun seeing recovery across all services as of 14:44 UTC, we are monitoring for stability and ensuring all services are healthy.

   provider

8. resolvedDec 13, 2024, 3:09 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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