# Some users may experience an error upon accessing their Canva designs.

- Provider: [Canva](https://down.guide/providers/canva)
- Confidence: Confirmed
- Impact: Major outage
- lasted 3h 24m
- started 2025-12-17 22:25 UTC
- id: DWN-5d3fb86ffa
- Official page: https://stspg.io/5zrg71spbd8g

## Updates from Canva
### 2025-12-17 22:25 UTC: investigating
We are currently investigating the issue and will keep you updated.

### 2025-12-17 22:33 UTC: investigating
We are currently investigating the issue and will keep you updated.

### 2025-12-17 23:28 UTC: monitoring
We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.

### 2025-12-18 01:50 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

From the builder: does your app depend on Canva? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=canva) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Canva.

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