# Summary

- Provider: [Google Workspace](https://down.guide/providers/google-workspace)
- Confidence: Confirmed
- Impact: Major outage
- lasted 6h 33m
- started 2026-03-20 22:30 UTC
- Google Keep
- id: DWN-5ea62d3c8e
- Official page: https://www.google.com/appsstatus/dashboard/incidents/T5eKSXRWb6cNKTj4625p

## Root cause
> The service issue which resulted in connection timeouts and 502 error pages, was caused by excess traffic impacting the keep.google.com.

[Postmortem](https://www.google.com/appsstatus/dashboard/incidents/T5eKSXRWb6cNKTj4625p)

## Updates from Google Workspace
### 2026-03-21 03:19 UTC: service\_outage
\*\*Summary\*\*
We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
\*\*Description\*\*
The issue began on Friday, 2026-03-20 15:30 US/Pacific.
Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.
We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific.
\*\*Customer Symptoms\*\*
Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
\*\*Workaround\*\*
Users are able to use Google Keep via the Android or iOS mobile app.

### 2026-03-21 03:46 UTC: service\_outage
\*\*Summary\*\*
We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
\*\*Description\*\*
The issue began on Friday, 2026-03-20 15:30 US/Pacific.
Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.
We will provide the next update by Friday, 2026-03-20 23:00 US/Pacific.
\*\*Customer Symptoms\*\*
Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
\*\*Workaround\*\*
Users are able to use Google Keep via the Android or iOS mobile app.

### 2026-03-21 05:33 UTC: service\_outage
\*\*Summary\*\*
We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
\*\*Description\*\*
The issue began on Friday, 2026-03-20 15:30 US/Pacific.
Our mitigation efforts are underway and we are seeing the signs of recovery. We do not have an ETA for full mitigation.
We will provide the next update by Saturday, 2026-03-21 00:30 US/Pacific.
\*\*Customer Symptoms\*\*
Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
\*\*Workaround\*\*
Users are able to use Google Keep via the Android or iOS mobile app.

### 2026-03-21 07:17 UTC: resolved
\*\*Description\*\*
The issue has been mitigated as of Friday, 2026-03-20 22:03 US/Pacific.
The service issue which resulted in connection timeouts and 502 error pages, was caused by excess traffic impacting the keep.google.com. Our engineering team has implemented a mitigation and is continuing to work to ensure long-term service stability and prevent recurrence.
We thank you for your patience while we worked on resolving the issue.

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