# Access issues with password-protected websites

- Provider: [Hostinger](https://down.guide/providers/hostinger)
- Confidence: Confirmed
- Impact: Operational
- lasted 2h 2m
- started 2026-11-10 17:36 UTC
- id: DWN-5ed7e4403c
- Official page: https://stspg.io/xxr3cvq4fwzb

## Updates from Hostinger
### 2026-11-10 17:36 UTC: investigating
We are investigating an issue affecting some websites that use password protection configured through hPanel. Visitors may be repeatedly prompted for a username and password, even after entering the correct credentials, preventing access to protected pages. This issue does not affect hPanel login. We will share further updates as more information becomes available.

### 2026-11-10 18:48 UTC: identified
We have identified the issue, a fix is currently being applied.

### 2026-11-10 19:28 UTC: monitoring
The fix has been fully applied. We are currently monitoring the results.

### 2026-11-10 19:38 UTC: resolved
This incident has been resolved.

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