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Uploadcare

Incident

Minor URL API degradation

Degraded Lasted 0m · started · Uploadcare's page

DWN-5ee80a428a

Level
confirmed
Worst impact
Degraded
Down Index
8of 100

What to do

  • Check whether your product depends on Uploadcare. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2023-11-24 06:46 UTC and 2023-11-21 12:00 UTC may need a replay.
  • Subscribe to Uploadcare's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=uploadcare works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Uploadcare 2

  1. resolved

    2023-11-21 17:40 -/json/ and -/main_colors/ operations returning 400 status

    provider

  2. postmortem

    -/json/ and -/main\_colors/ operations returning 400 status Date: 2023-11-21 Authors: Alyosha Gusev Status: Complete, action items in progress Summary: From 2023-11-21 17:40 to 2023-11-22 18:40 -/json/ and -/main\_colors/ operations started to return 400 status Root Causes: HTTP rewrites misconfiguration Trigger: Deploy of the new functionality that enables our customers to save more money on traffic, and end users to experience lower load times \(improvements to automatic image optimisation\) Resolution: Bugfix deploy Detection: Our automatic tests detected the issue Action Items: | Action Item | Type | Status | | --- | --- | --- | | Fix rewrites | mitigate | DONE | | Improve visibility of failing tests notification | prevent | DONE | ‌ Lessons Learned What went well * Problem was detected by automatic tests * Bugfix was deployed immediately What went wrong * We didn’t found out that tests were failing immediately Timeline All times UTC * 2023-11-21 17:40: SERVICE DEGRADATION BEGINS. Deploy of the new functionality * 2023-11-22 16:18: Team notices failing tests * 2023-11-22 16:19: Issue localised, Incident response team is formed * 2023-11-22 16:19: Team starts bugfix implementation * 2023-11-22 17:40: Fix deployed to production * 2023-11-22 18:40: Last cached error response expired * 2023-11-22 18:40: SERVICE DEGRADATION ENDS

    provider

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Corrections

None so far.

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Questions about DWN-5ee80a428a

Is Uploadcare still down?

No, this incident was resolved 2023-11-21 12:00 UTC. For Uploadcare's live state, see https://down.guide/providers/uploadcare.

How long did it last?

0m, from 2023-11-24 06:46 UTC to 2023-11-21 12:00 UTC, by the times Uploadcare posted.

What caused it?

Uploadcare hasn't published a root cause. If it does, it shows here.

Where does this come from?

Uploadcare's official status page, https://status.uploadcare.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.