# \[TREM\] - Service down

- Provider: [Scaleway](https://down.guide/providers/scaleway)
- Confidence: Confirmed
- Impact: Degraded
- lasted 8h 13m
- started 2026-07-29 15:15 UTC
- Transactional Email
- id: DWN-5fc1d1c54b
- Official page: https://stspg.io/9gq6fb98j8sn

## Updates from Scaleway
### 2026-07-29 15:15 UTC: investigating
Some instability and a down of the service, our team is in investigation to resolve the issue

### 2026-07-29 15:31 UTC: monitoring
Service up again, but could suffer from latency, we are monitoring the situation.
Unfortunately, the webhook event data history are currently lost.

### 2026-07-29 23:28 UTC: resolved
The Transactional Email services have been running without any issue for a few hours, and we were able to partially retrieve webhook events for the last 15 days.
Webhooks sent from 2026-07-29 13:10:28.678436+02 to 2026-07-29 17:23:09 UTC are definitively lost.
To prevent further issues, the new webhook events retention has been lowered to 15 days.

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