# WhatsApp Business API Message Send Failures

- Provider: [Twilio](https://down.guide/providers/twilio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 16h 29m
- started 2026-11-09 20:32 UTC
- WhatsApp Messaging
- id: DWN-5ffc12e8d9
- Official page: https://stspg.io/nl20fc8ql23h

## Summary
Twilio says WhatsApp Business API message sends have been failing, with some customers seeing error 63007 on outbound messages. Twilio identified the issue as a third-party provider dependency and has mitigated it, and sending is returning to normal for affected customers while Twilio monitors.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-09 20:32 UTC: investigating
We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-09 23:01 UTC: investigating
We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-09 23:03 UTC: identified
We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-10 01:01 UTC: monitoring
Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-10 13:02 UTC: resolved
We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.

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