# DHL eCommerce Service Degradation

- Provider: [Shippo](https://down.guide/providers/shippo)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 18m
- started 2026-11-09 13:21 UTC
- DHL eCommerce
- id: DWN-5ffd7612b0
- Official page: https://stspg.io/v6lnvyym8sjn

## Updates from Shippo
### 2026-11-09 13:21 UTC: investigating
Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system.
Impact: Label purchases are currently failing. Tracking and rating are working normally.

### 2026-11-09 13:40 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Shippo? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=shippo) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Shippo.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-5ffd7612b0), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.