Audio and video calls impacted by an ongoing incident in us-east-1

What to do

• Check whether you use Daily Core Call Experience in us, us-east-1. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 19h 30m it lasted.

  Anything that failed between 2021-12-07 17:43 UTC and 2021-12-08 13:13 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 3

1. investigatingDec 7, 2021, 5:43 PM UTC

   Users close to the us-east-1 (Northern Virginia) region of AWS may be unable to join video calls. We are investigating.

   provider

2. monitoringDec 7, 2021, 6:19 PM UTC

   We have attempted to work around this AWS issue for users that would normally be routed to our us-east-1 resources by temporarily removing all of our us-east-1 DNS records from our AWS API Gateway configurations whilst we wait for AWS to recover the region. We'll continue to monitor the situation.

   provider

3. resolvedDec 8, 2021, 1:13 PM UTC

   AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls.

   provider

Corrections

None so far.

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