# Dashboard - intermittent issues interacting with dashboard

- Provider: [OneSignal](https://down.guide/providers/onesignal)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 12m
- started 2026-06-09 19:01 UTC
- id: DWN-61477a216d
- Official page: https://status.onesignal.com/incidents/01KTPW65CK2N2RGHJ0S9F2TZ5D

## Root cause
> The root cause of the issue was a faulty configuration change to our authentication system.

Category: Deploy or config change. [Postmortem](https://status.onesignal.com/incidents/01KTPW65CK2N2RGHJ0S9F2TZ5D)

## Updates from OneSignal
### 2026-06-09 19:01 UTC: investigating
What’s happening: Users may be experiencing issues interacting with the dashboard
Who’s affected: 
• Customers interacting with the dashboard
Current Status: We are investigating the issue and will provide an update in \[2 minutes\]

### 2026-06-09 19:13 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally. The root cause of the issue was a faulty configuration change to our authentication system. The change has been reverted and all systems now operational.

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