# HIgh latency and possible timeouts on the eu-west region

- Provider: [MaxMind](https://down.guide/providers/maxmind)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2025-10-04 12:45 UTC
- eu
- id: DWN-623a5ac998
- Official page: https://status.io/pages/incident/53fcfbb2ac0c957972000235/68e1170493c09e05486d973c

## Updates from MaxMind
### 2025-10-04 12:45 UTC: resolved
October 4, 2025 12:45PM UTC 
 Resolved - Customers might have experienced high response times and possibly timeouts on GeoIP2 Web Service in the eu-west region around.
Possibly between 9:30 and 11:30 UTC 04/10/2025.
The incident is resolved and response times are back to normal.

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