# Search availability reduced and latency increased

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 12m
- started 2026-10-24 15:35 UTC
- Storefront
- id: DWN-62cb6f0338
- Official page: https://stspg.io/kfnw1f0b29g6

## Updates from BigCommerce
### 2026-10-24 15:35 UTC: investigating
Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality

### 2026-10-24 17:29 UTC: monitoring
A fix has been put in place and we are monitoring the results

### 2026-10-24 18:47 UTC: resolved
This incident has been resolved.

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