- Level
- confirmed
- Worst impact
- Partial outage
- Components
- User Sync
- Down Index
- 29of 100
What to do
Check whether you use Travis CI User Sync. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 31m it lasted.
Anything that failed between 2022-12-20 14:13 UTC and 2022-12-20 15:44 UTC may need a replay.Subscribe to Travis CI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=travis-ci works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident.Read the postmortem
Updates from Travis CI 5
- investigating
We are currently investigating the issue. The symptoms are that either adding new repository or installing Travis CI GitHub App from scratch results in repositories not being activated and builds cannot be triggered.
provider
- identified
The issue has been identified, fix is being implemented. Adding/activating new repos will not work for now.
provider
- monitoring
We're draining the pending messages to GitHub API queue. It may take some time before all affected accounts are enabled again.
provider
- monitoring
User synchronization operational. The queue drain was finished at GMT 13:00. We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.
provider
- resolved
This incident has been resolved. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-631bbed0d3
Is Travis CI still down?
No, this incident was resolved 2022-12-20 15:44 UTC. For Travis CI's live state, see https://down.guide/providers/travis-ci.
How long did it last?
1h 31m, from 2022-12-20 14:13 UTC to 2022-12-20 15:44 UTC, by the times Travis CI posted.
What was affected?
Travis CI named User Sync.
What caused it?
Travis CI wrote: "We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident." The postmortem: https://stspg.io/8zbhgt479x28
Where does this come from?
Travis CI's official status page, https://www.traviscistatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.