# Delayed updates for ticketing integrations

- Provider: [Socket](https://down.guide/providers/socket)
- Confidence: Confirmed
- Impact: Operational
- lasted 7h 7m
- started 2026-10-01 07:59 UTC
- id: DWN-633b67980e
- Official page: https://stspg.io/bjvqkd6skg8q

## Updates from Socket
### 2026-10-01 07:59 UTC: identified
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

### 2026-10-01 09:02 UTC: identified
We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.

### 2026-10-01 13:15 UTC: identified
The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.

### 2026-10-01 14:56 UTC: monitoring
All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.

### 2026-10-01 15:06 UTC: resolved
This incident has been resolved.

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