Incident with lucid.app

What to do

• Check whether you use Lucid Document List (US), Lucidchart Homepage, Document Editor (US), User Login (US) and 1 more in us. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 10m it lasted.

  Anything that failed between 2022-09-28 14:00 UTC and 2022-09-28 16:10 UTC may need a replay.

• Subscribe to Lucid's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=lucid works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Lucid 6

1. investigatingSep 28, 2022, 2:00 PM UTC

   We are investigating the issue.

   provider

2. investigatingSep 28, 2022, 2:20 PM UTC

   We have identified the root cause of the issue and are working to resolve it.

   provider

3. monitoringSep 28, 2022, 3:17 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. monitoringSep 28, 2022, 3:44 PM UTC

   After monitoring, the fix has partially resolved the incident. We are actively working to fully resolve the incident.

   provider

5. monitoringSep 28, 2022, 4:05 PM UTC

   A second fix is implemented and we are monitoring for further issues.

   provider

6. resolvedSep 28, 2022, 4:10 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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