# Service Degradation in Zoom Virtual Agent - Voice bot in North America region

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Degraded
- lasted 27m
- started 2026-04-23 15:14 UTC
- Voice Agent
- us
- Zoom states the impact was 2026-04-23 13:32 to 14:13 UTC (41m)
- id: DWN-65015eec8a
- Official page: https://stspg.io/czgp1dmdr5ps

## Updates from Zoom
### 2026-04-23 15:14 UTC: monitoring
The issue affecting Zoom Virtual Agent - Voice bot in North America region from 06:32 AM PDT to 07:13 AM PDT (April 23) has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-04-23 15:41 UTC: resolved
This incident has been resolved and the affected services have been restored.

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